Return Policy

All facts, information and prices are given with reservation for typing errors, price increases, warehouse issues, possibly incorrectly stated product descriptions / specifications and end of stock.

How do I exchange or return a product?

We are happy to take a return if there is a manufacturing defect of there is change in size require.

If you would like to return something to us and receive a refund, we need to have the product returned within 10 days after your order date. The postage to us is paid by you as well as the shipping cost, except when there is a manufacturing defect. Please keep in mind that we would like to have the product back in the same condition as it was upon receiving it with tags and original packaging.

For purposes of hygiene we cannot accept the following items:

  • Bottles and dummies
  • Tethers or other chewable products
  • Underwear
  • Swimwear
  • Earrings
  • Headbands and hairclips

We cannot accept returns if:

  • An item is returned without tags.
  • An item which has been washed.
  • An item is returned dirty, worn or shows sign of being used.
  • When returning shoes, bear in mind that the shoe box is part of the item itself.
  • Do not tape or write directly on the box and make sure it is safely packed.

Please use our contact form to approach us for return or exchange.

What do I do if I have received the wrong product?
If you have received the wrong product, please contact our Customer Service via our web form on the customer service page. We will contact you within 24 hours on a working day.

In the event of a complaint of clothing, shoes, furniture, toys:
– Send the claim to us via our web form on the customer service page
– Always include your order number when making a complaint
– Describe the defect of the product
– Always attach a picture of the damaged product / goods so that we can see what the problem is
– We will then process your claim as soon as possible and will get back to you once we have been notified by the supplier.

Return package deals

If you have purchased several items in a so-called package deal or “take 3 pay for 2” then all items must be returned if you decide you need to make a return. You cannot return just one or two of the items as this “take 3 pay for 2” is a package deal.
However, change of size or color is acceptable if you first contact our Customer Service.

In case of complaint, please contact our Customer Service.